Come Fix Me, I’m Broken!

Come Fix Me, I’m Broken!

Having a game that has a technical problem inform the game operator is good both for the player and operator! Any game can immediately inform the operator if the game goes down (bill/coin jam, button not working, lost ball, ball stuck in a scoop/hole, etc.). This would require that software be added to run the diagnostics and add Wi-Fi connectivity to each game.

Once the software is added, the game could also run metrics and make a report on daily earnings. Also, if the game fails to “Call-in” at it’s designated time, then we know that it is turned off, indicating a possible issue with the game.

When I worked for a route operator (while in college), we found an out of order pinball game with a ball stuck behind a rubber ring. The game only had 75 cents in the cash box because that ball got stuck just after we left the previous week. As I recall, the location never called us because “There was still one working game”.

As a player, I would hate to drive somewhere, expecting to be able to play a specific game, only to find that game broken or turned off, with an “Out of Order” sign taped to it. I’m not saying that this won’t happen to players if the game has this feature, because the operator still has to get in his car and drive to the location and repair the game. But, there are a lot of operators who would!

Btw, I want to mention that route operator who I worked for. His name was Herman Wolff, and he operated a small route in Covina California. He also had a Hot Dog Stand called “Wolfies”, which had a small arcade with about 12 games. His stand was on Grand Avenue and was torn down to make a strip mall. I remember that he had a Bally Vampire in that game room! I mention this because it was the only Bally Vampire I ever saw on location.

Jon Norris

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